Questions and Answers

Official Chrysler Extended Service Contracts for your Dodge, Chrysler, or Jeep Vehicles.

If you are not completely satisfied with your Chrysler extended service contract, the over 5000 components covered, and the added benefits of buying the best auto extended warranty on the market today, contact us, within 15 days, and we will refund your money, no questions asked!

Where do I make the payments?

As an official Dodge, Chrysler, and Jeep dealership you make the first payment to us, and then Chrysler will bill you directly for the next 11 payments, if you choose the payment method. You may also pay the whole contract to us upfront and save the hassle of monthly payments.

I purchased a new Dodge, and it came with the 7/70,000 Limited Powertrain Warranty. Can I still get a the Maximum Care coverage for my vehicle?

Yes! Chrysler had two programs for all of their vehicles sold after November 1st, 2001; 7/100,000 Limited Powertrain Warranty and the 7/70,000 Limited Powertrain Warranty. If your vehicle has one of these warranties, you can purchase an upgrade at a discounted price. Only vehicles that were purchased after November 1st, 2001 are eligible for the upgrade pricing.

How do I know that this is actually an Extended Service Contract backed by Chrysler?

Chrysler backs only one extended warranty and it can only be sold by a registered Chrysler, Dodge, Jeep Dealership. We are a Chrysler Five Star Dealership, located in Michigan. You will receive all the information showing that this is a legitimate auto extended warranty offered by Chrysler. We will also offer you a 15 day money back guarantee. If you are not completely satisfied that the auto extended warranty you have purchased is a Chrysler auto extended warranty, contact us within 15 days, and we will refund your money, 100% guaranteed.

Where do I call if I need Service?

Chrysler will provide you with a personal identification card that will have all the information you will need. It will have the vehicle identification number, the type of extended warranty you purchased, and the phone numbers listed of where to call. You will need to provide the operator with all the information and they will direct you to the nearest Chrysler, Dodge, or Jeep dealership for service or repairs.

What is not Covered by the Maximum Care Auto Extended Warranty?

Any wear and tear items such as: tires, belts, hoses, brake pads and shoes, brake rotors and drums, clutch and clutch assemblies, any moldings, glass, plastics, body and paint, snow plows, trailer hitches, winches, and any maintenance services and items listed in such services.

What do you mean by 12 months same-as-cash?

We mean zero interest- 12 months same-as-cash is free financing. We offer you the ability to pay for your extended warranty over a 12 month period with no finance charges. When you get a quote, the payment option listed is the cost broken down into 12 equal payments, (first payment due at signing). You can take advantage of the free financing just by checking the appropriate box on the order form.

What happens if I sell or trade my automobile before the extended service contract is finished?

There are two options:
If you sell your automobile, you may want to transfer the remaining warranty with the automobile. For a small charge, the extended warranty is transferable to the next person. That will make your automobile more valuable at the time of sale, because there is an extended warranty available to the purchaser.

There is also the option of being refunded for the remaining amount of the warranty. Simply provide us with the current miles and date of cancellation, and you will be refunded, on a pro-rated basis.

My automobile has 35,120 miles and is just under 3 years old, can I still purchase an extended warranty?

Yes! Chrysler has just added the option to purchase an extended warranty after the original warranty has expired. If your vehicle is less than 3 years old and has less than 36,000 miles on the odometer, you can purchase an auto extended warranty with a minimal surcharge.

How do I know that this is a legitimate offer?

We will offer you a, 15 day money back guarantee. If for any reason you are not completely satisfied, contact us within 15 days, and we will refund your money, 100% guaranteed.

100% Satisfation Guaranteed.

I drive approximately 10,000 miles per year and I am looking at keeping my vehicle for 6 years, what will be the best plan option to purchase?

Based on the information, I would recommend the 6 year/60,000 mile warranty.

I own a Jeep Grand Cherokee that is 1 year old and is an AWD, what are my surcharges?

There are two surcharges to be concerned with,
over 12 months old - $125 (assuming you are under 24,000 miles on the odometer)
4WD/AWD - $150
Your total surcharges would be $275.

Will I have to pay for the automobile repairs then get reimbursed?

No! Because this extended automobile warranty is accepted at any Chrysler, Dodge, or Jeep Dealership, the only charge that you would need to be concerned with is the deductible. It is important to note, you must use the phone numbers on your identification card for road side assistance. If you do not, the charges will not be covered.

Chrysler's Customer Hot line Number   1-800-521-9922
Chrysler's Towing & Roadside Assistance   1-800-521-2779

There are a lot of other extended automobile warranties on the market and some that cost less, why should I buy a Chrysler extended warranty - service contract?

Yes, there are a lot of other warranties available, but there are some distinct differences:

• Most dealerships will not accept off brand extended warranties.
  Chrysler extended warranties are accepted at any Chrysler, Dodge, or Jeep dealership, Nationwide. There is a dealership in almost every town.
• Many off brand extended warranties are having financial difficulties.
  What might look good today, may not be around tomorrow. Many off brand warranties today are not paying claims on their warranties due to financial problems. Chrysler will be around when you need them.
• Some off brand extended automobile warranties only cover 50% of parts and labor.
  Chrysler extended warranties cover 100% of parts and labor, and the only charge you need to be concerned with is the deductible.
• Some off brand auto extended warranties expect you to pay, provide them with receipts, and then be reimbursed. Chrysler extended warranties charge only one fee, the deductible, and if you have a $0 deductible, you pay nothing.

You might pay a little more, but you will get hassle free service. As the saying goes, "You get what you pay for!"

What happens if I break down on the road?

First of all, I hope that this never happens to you, but if it does, Chrysler Maximum Care Service contract will come to the rescue. Use the numbers on the back of your identification card to call the Service Contract hot line. Give them all your information and they will dispatch a tow truck, get you to the nearest Chrysler, Dodge, or Jeep Dealership, make sure you have transportation, and help you get on your way as quickly as possible. Chrysler Extended Service Contracts will help make a difficult situation a little more hassle free.

Chrysler's Customer Hot line number   1-800-521-9922
Chrysler's Towing & Roadside Assistance   1-800-521-2779

What is Trip Interruption?

Trip interruption is another added feature provided by Chrysler Extended Service Contracts. If you get stranded more than 100 miles from home and your vehicle needs to spend the night at the dealership, your Chrysler Extended Service Contract will provide you with hotel and meal reimbursement, up to $1,000. Another way to make a difficult situation a little more hassle free.

I am in downtown Atlanta and would like a nice place to eat dinner, will my Chrysler Extended Warranty help me find a restaurant?

Yes! The Chrysler Extended Warranty now offers Auto Valet Concierge Service. This exclusive feature provides new car owners with a wide range of specialty services via a 1-800 phone call. Just a quick call provides immediate 24-hour assistance for the following:

• Direction Assistance - provides trip route guidance, (mapping, approximate drive time and mileage) and driving “Turn-by-Turn” directions to most cities and towns across the U.S.
• Lodging Reservations
• Location & listings of restaurants and other businesses.
• Airline Information - Available flights, times and fares.
• Updates of major news, sports scores and weather reports.